📍 Location: Remote (EMEA preferred)

⏱️ Hours: Part-time / Hourly

😎 Reports to: Head of Operations

🔥 About the role:

At SocialSound, we’re building a thriving ecosystem for music creatives—where community, growth, and support are at the core. We’re looking for a Member Relations Manager to be the friendly, organized, and proactive bridge between our members, coaches, and internal operations.

You’ll play a key role in ensuring that every member feels seen, supported, and set up for success from day one. From handling member communications to managing the back-end systems that power our subscription platform, you’ll help us deliver an experience that’s smooth, human, and community-first.

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❓ What You’ll Do

• Member Relationship Management: Be the go-to person for member inquiries, support requests, and feedback—ensuring every member feels heard and valued.
• Coach Coordination: Keep communication flowing between our members and their coaches. Assist in scheduling, reminders, and relaying updates as needed.
• Welcome Calls: Host warm, friendly onboarding calls with new members to introduce them to the platform, answer questions, and help them hit the ground running.
• Wix Backend Management: Manage and update labels, subscriptions, and member data using the Wix platform. Ensure everything runs smoothly behind the scenes.
• Inbox Management: Oversee our inboxes on Wix, and SocialSound socials (Instagram, Discord, etc.), replying to DMs and redirecting as needed.
• Member Insights: Keep a pulse on member sentiment and flag any recurring questions, issues, or opportunities to improve their experience. </aside>

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👀 You Might Be a Fit If You…

• Are a strong communicator and a natural people person—empathetic, thoughtful, and organized.
• Have experience using Wix (or are a fast learner) and are comfortable navigating digital back-end systems.
• Are detail-oriented and enjoy keeping things tidy and on track.
• Have experience in community management, customer support, or member services.
• Are familiar with social media platforms and feel confident managing basic inbox comms.
• Have a genuine passion for music, creators, or helping people grow in their craft. </aside>

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🚀 Bonus Points

• Experience with Discord or community platforms
• Based in the EMEA region
• Familiarity with the music or creator economy
• Passionate or knowledgeable about social media </aside>